The commercial terms that apply to quotations and orders placed with the laboratory.
A quotation is valid for 30 days unless stated otherwise. Production starts when the design is approved in writing and, for new accounts, when payment is received.
The prescription is the controlling document. If the file and the prescription conflict, we ask before producing the case.
Our liability is limited to the remake of the affected unit or the refund of its price. We are not liable for clinical decisions, chair time, or consequential loss. Damaged units must be reported within 14 days of delivery with photographs.
Design files produced for your case remain yours for clinical use. We may keep a copy for traceability and quality records, and we do not reuse a patient-specific design for another customer.
These terms are governed by the laws of the People's Republic of China. Disputes are referred to the competent court in Xiamen, Fujian, unless a written agreement states otherwise.
STL, PLY or conventional impressions. Named technician per account, DHL and FedEx delivery worldwide.