Logistics
Shipping, customs and delivery
Cases ship by DHL or FedEx with tracking, or by economy courier when the schedule allows. We prepare the commercial invoice and the packing list for you.
Cases ship by DHL or FedEx with tracking, or by economy courier when the schedule allows. We prepare the commercial invoice and the packing list for you.
Express delivery is typically three to five working days door to door, depending on the destination. Economy delivery is cheaper and slower, and is used for non-urgent work and for larger shipments.
Every case is packed in a rigid box with the unit fixed in place, the model protected and the case sheet inside. Fragile ceramic work is double-boxed.
Dental prosthetics made to a prescription are shipped under the buyer's instruction with a commercial invoice stating the product description, the material and the value. We include the certificate of origin on request.
Duties and import taxes are the responsibility of the importer. If your country requires a specific declaration wording for dental devices, tell us and we will use it.
Production times are listed on each product page and start when the design is approved, not when the file arrives. A case that needs a design change restarts the clock at the approval step; we tell you when that happens.
We ship worldwide by DHL and FedEx. If your country has import restrictions on dental devices, tell us before ordering and we will confirm what documentation is needed.
Yes. Cases completed in the same week can be consolidated into one shipment on request.
STL, PLY or conventional impressions. Named technician per account, DHL and FedEx delivery worldwide.