The questions we are asked most often by laboratories and clinics starting to work with us.
If your question is not answered here, send it through the contact form — it goes to the production team, not to a call centre.
Reply to the quotation email and we will send an upload link, or include the files in your inquiry if they are small. Files up to 2 GB are accepted.
Three to five working days for single crowns, five to seven for implant restorations and layered ceramics, eight to fourteen for full-arch work. Each product page states its own lead time.
Yes. Send a photograph of the shade tab next to the tooth under neutral light, plus the stump shade. We will confirm the recipe before production.
Yes. For laboratories that have their own production, we design surgical guides, frameworks and full-arch cases on a design-only basis.
Send a photograph of the fit issue and the case number. We compare it with the QC record and remake at our cost if the cause is on our side.
One bar. Full-arch zirconia is quoted per arch.
Yes for implant and full-arch work; for single crowns a model is available on request at a small charge.
The first two orders are prepaid. After that, net terms can be agreed depending on volume and history.
STL, PLY or conventional impressions. Named technician per account, DHL and FedEx delivery worldwide.