After sales
Remakes and warranty
If a unit does not fit the approved design, we remake it. If the case changed after approval, we tell you what changed and quote the difference.
If a unit does not fit the approved design, we remake it. If the case changed after approval, we tell you what changed and quote the difference.
Fracture or misfit caused by a production defect, a material defect or a design error on our side is remade at no charge. The assessment uses the approved design file and the QC photographs, both of which are kept for every case.
A remake is produced on the same priority as the original case and shipped at our cost.
Damage from trauma, insufficient preparation, incorrect cementation, or a change in the patient's condition after delivery is not a production defect. We will still help — often with a discounted remake — but we will not describe it as warranty work.
Cases produced from an impression or scan that does not represent the mouth accurately are assessed case by case; we ask for photographs and the model before deciding.
STL, PLY or conventional impressions. Named technician per account, DHL and FedEx delivery worldwide.